Refund & Cancellation Policy

Refund & Cancellation Policy

Last Updated: October 2025

At Tracy’s Beautique, we strive to provide the highest quality hair braiding and makeup services. Because our services are time-intensive and customized to each individual, we have established the following policy regarding refunds, cancellations, and deposits.

1. Deposits

  • A non-refundable deposit may be required at the time of booking to secure your appointment.

  • This deposit will be applied toward the total cost of your service on the day of your appointment.

  • If you cancel your appointment, the deposit is forfeited.

2. Cancellations and Rescheduling

  • We understand that life happens. If you need to reschedule or cancel, we require at least 24–48 hours notice.

  • Appointments rescheduled with sufficient notice may allow your deposit to be transferred to a future date (subject to availability).

  • Late Cancellations: Cancellations made less than 24 hours before the appointment may result in a cancellation fee or the forfeiture of the deposit.

  • No-Shows: Failure to show up for an appointment without notice will result in the forfeiture of your deposit and may restrict your ability to book future services.

3. Late Policy

  • We value your time and the time of our other clients. If you are more than 15 minutes late, we may need to shorten your service time or reschedule your appointment to avoid impacting the next client.

  • Late fees may apply at the discretion of the stylist.

4. Refund Policy on Services

  • No Refunds on Services: Once a service (braiding or makeup) has been completed, we do not offer refunds.

  • Customer Satisfaction: Your satisfaction is our top priority. If you are unhappy with your results, please let us know before you leave the salon. We will make every effort to adjust the style or makeup to meet your expectations during your appointment.

  • Service Issues: If you experience any issues with your braids (e.g., a braid slipping) within the first 3 days after your appointment, please contact us immediately for a complimentary touch-up. Issues reported after 3 days may be subject to a repair fee.

5. Refund Policy on Products

  • If you purchase any physical hair care products or accessories from our studio, they may be returned within 7 days of purchase only if they are unopened, unused, and in their original packaging.

  • Used products or opened hair extensions cannot be returned due to sanitary reasons.

6. Right to Refuse Service

Tracy’s Beautique reserves the right to refuse service to anyone demonstrating inappropriate behavior, or if the condition of the client’s hair/skin poses a health or safety risk.

Contact Us

If you have questions regarding your appointment or our policy, please reach out to us: